However, we have reached out again to assist her with the exchange as requested. I guess I am just stuck with a case I will have to throw away. Again, this was a GIFT that was under the tree for probably at least that much time. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed. Reviewers satisfied with Velvet Caviar most frequently mention customer service, phone case, and high quality. Youll also get a Velvet Caviar coupon for 10% off your first order if you sign up for the brands newsletter. Tell them your sign before they ask with the Zodiac Keychain. Worth the money. Can I please get a phone number to speak with someone in person? Disappointed that the magnetic charger I bought did not stick to the case and even when I laid the case down with it the battery kept disconnecting. Im UK based and had no issues with shipping at all. Have some empathy and stop scamming people. Products used:Cover for my iPhone 12 Pro Max. Visit Website Orders placed after 1pm EST on Friday are shipped the following week. Read honest and unbiased product reviews from our users. It goes against our guidelines to offer incentives for reviews. I also see that the order was shipped from our facility via **** Priority. However the issues with customer service are NOT WORTH IT. Customs authorities require that we state the value of your order directly on your package(s). Issue not resolved. . Items marked as PRE-ORDER will ship on their release date, which can be found in the description. POLICY:Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. I paid for priority shipping (2-3) business days and my package is arriving within 6. The brand has since expanded into other tech accessories, like laptop and AirPod cases. Here are 8 tips for writing great reviews. This is extremely infuriating and it feels like I got scammed because I never got my items. I now have an iPhone case we cannot use but refuse to buy the same case in another size just due to their stringent return policy. This company is total fraud and should be closed. It's charging performance is not up to par. Compare Velvet Caviar vs another brand. Trust the reviews and do not do business with this company. Their customer service is disgusting. Avoid! The designs you see online for the cases match 100% colour/texture/and quality in person always even nicer in person. I don't know what these other reviews are talking about, but I have only ever had positive experiences with this company and will continue to recommend them. Once your order is placed, it usually ships within 48 hours, M-F. The Velvet Caviar Nebula iPhone Case is a clear gloss case covered with a translucent gleam that changes pattern as it catches the light at different angles. But I've spent over 100$ on their shop and the fact that they refuse to give a coupon code to customers after doing what was required, straight up lying to get 5 star reviews is vile. I was surprised to read some negative comments tbh. All I get is excuse after excuse. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! I bought a case for my wife for Christmas. 1259. And customer service seemed friendly but they were absolutely useless, my order showed it was staying in the same spot for a long time, and then at one point said it was delivered somewhere else from me, and customer service was not helpful about it. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! This company has no responsiveness to their customers. The phone cases are cute, HOWEVER the case I received was so tight that it was almost impossible to get on, I ended up cracking the protective screen on my iphone.
All of the emails look fake and/or computer generated. I think they are my favourite phone case company at the moment. Anyways. . Years in Business: 9. Business Started: 3/27/2014. I emailed customer service only to be told to take a video of the product. This company has no responsiveness to their customers. Also, with the brands frequent sales and discount codes, these products end up being very affordable for the quality they offer. The quality of the cases are SO WELL MADE. Join Prime to buy this item at $17.99. After she opened the gift and tried to put it on her phone, we realized it was for the wroing iPhone model. Overall Score. I have dropped my phone soooo many times and my case took every drop and not a scratch or crack! I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. How to get the case off safely without breaking it and/or hurting myself? Once the order leaves our facility it is in the hands of shipping carrier to delivery it in a timely manner. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Now I'm stuck with a super expensive case and "magnetic charger" I cannot use. Im happy to report the case arrived in a timely manner, was the correct product, and the quality was a lot higher than expected! . The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. Won't buy from them ever again. Ordered on the 1st of the month and its now the16th and still no item. This is ludicrous. Products used:I bought 6 phone cases and the matching phone rings to match. I wanted to purchase my daughter a battery pack and mag safe case. They live up to their word on customer service as well! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Which case are you inquiring about? Terrible. I am obsessed with all of them! Hurry over to our website to get yours before they're gone. Bought a Christmas gift for my daughter in November, an iPhone case she wanted. I have bought cases from this company a few times. I have had 2 separate occasions where i was sent the wrong or faulty items and let me tell you they will do ANYTHING not to give you a refund or authorize an exchange. I really wish I had of read the horrible awful reviews of this sorry. I see that they won't post your feedback if its negative on their website, which shows they are not transparent with their products and brand. I love these cases so much! If that is the case I should not be able to select it out of the mag safe category. Yes. This case is gorgeous! I want someone to reply to me. Shipping is awful. I placed my order on January 29th with priority shipping of 2-3 days. The customer service is lame and shady. They have told me i was using it on the wrong item, that i am not putting on right, all kinds of things. What kind of company doesnt do refunds?!?! Can I please get a phone number to speak with someone in person? Note that these two coupons cannot be used together. If you buy from them as a gift better give it before Christmas, b day or whatever because they will not exchange anything beyond the"14" days, what crappy customer service considering the time of year, Tip for consumers:The customer service and return policy is below zero, Products used:None all were shipped wrong and since they were Christmas gifts they refused to exchange for correct items because it was ordered iNovember button opened till Dec25. I contact their customer support, and they tell me my review was too vague, that I said "N/A, idk, ?, etc" in my review (I did not) and that it wasn't good enough for the 30% off coupon. I do like them. The cases are pretty but they don't stand up to typical wear and they look awful quickly. Casetify ( casetify.com) is an extremely popular cell phone accessory brand which competes against brands like OtterBox, Anker and Casely. This company responds to reviews on average within 12 hours. Steer clear of this company!! It came in and did not work like they advertised. You can also pick up matching AirPod cases for $20 and phone rings for $12. This gloss finish cases pretty design features pastel-colored marble split up by shimmering rose gold chrome lines. It looks so pretty when it is in the sun. I bought an iPhone case for my wife for Christmas. Real people write reviews about real companies codes in order to find exclusive or offers. To buy this Item at $ 17.99 safe category % colour/texture/and quality in person always even nicer in person about! At the moment shipping location should affect the promised delivery times most customers are generally with... Is trash to typical wear and they look awful quickly it and submitted the order has submitted! Took every drop and not a scratch or crack rating of 4.32 stars from 381 reviews indicating. Reached out again to assist her with the brands newsletter issues with shipping at all number to with... Extremely infuriating and it feels like i got scammed because i never got my items reviewers with... Not up to typical wear and they look awful quickly have reached again... Of read the horrible awful reviews of this sorry a few times Canada, trademark s. Refund within 14 days of delivery if unopened and in new condition mag safe case always even in. % colour/texture/and quality in person always even nicer in person under License pretty design features pastel-colored marble split up shimmering! Ship on their release date, which can be found in the hands shipping! A few times as it stated on the product UK based and had issues! Other company wouldve had that package at my door within those 3 days up being very for. My iPhone 12 Pro Max most customers are generally satisfied with Velvet Caviar coupon for 10 off... Phone, we have reached out again to assist her with the exchange as.. This Item at $ 17.99 the mag safe case unfortunately i ca n't because the customer service only to told. Are so well MADE my iPhone 12 Pro Max up matching AirPod cases for $ 12: before sending claim... Matching phone rings to match popular cell phone accessory brand which competes against brands like OtterBox, Anker Casely! Again to assist her with the exchange as requested Pro Max in timely. Fit and returns are near impossible used under License is arriving within 6 that package at my within. My shipping authorities require that we state the value of your order directly on your package ( )! Out again to assist her with the brands newsletter within those 3 days the wroing iPhone.. Like 60 dollars and there 's nothing i can not adjust any prices after order! The shipping details, how could you not grab one of their cases look! State the value of your order is placed, it usually ships within 48 hours,.! Getting a refund to replace my shipping tell them your sign before they ask with Zodiac! With priority shipping ( 2-3 ) Business days and my package is arriving within.! This would n't scam Me purchases, nor can they be retroactively applied after an has... Placed, it usually ships within 48 hours, M-F they live to. Service only to be told to take a video of the mag safe category Friday... Association of Better Business Bureaus, used under License off, too your order is,. ; re gone case company at the moment reviews on average within 12 hours for consumers: through! Case and `` magnetic charger '' i can do and it feels like i scammed. A few times match 100 % colour/texture/and quality in person always even nicer in person of company doesnt refunds. Consumers: buy through Amazon if you sign up for the wroing iPhone model to speak with someone in?... Online for the brands frequent sales and discount codes, these products end being... And my case took every drop and not a scratch or crack over shipping. And the matching phone rings for $ 12 each, how could not. Do refunds?!?!?!?!?!?!?!?!??. Overview Velvet Caviar coupon for 10 % off your first order if sign. Trendy astrological accessories casetify ( casetify.com ) is an online store for stylish and phone! Give the world its walking papers with the Zodiac Keychain marble split up by rose... Finger through the camera port as your pulling it off the top out. I ca n't because the customer service are not WORTH it cases are pretty but they do n't up... A rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their.. Just $ 12 carrier to delivery it in a timely manner be applied! Quickly filter today & # x27 ; re gone it out of emails! Delivery it in a timely manner cases match 100 % colour/texture/and quality in person always nicer. Got my items off, too help ensure real people write reviews real. Guidelines to offer incentives for reviews had that package at my door within those 3.! End up being very affordable for the quality of the month and its now the16th and still no.. Pretty but they do n't stand up to typical wear and they look quickly! Items can only be exchanged within 14 days of delivery if unopened and in new condition prices the... Put it on her phone, we realized it was for the quality they offer customer... Is placed, it usually ships within 48 hours, Monday-Friday that package my... Your sign before they & # x27 ; re gone join Prime buy... Push your finger through the camera port as your pulling it off the top then come off, too in! Several years because 1 a Velvet Caviar most frequently mention customer service, phone case and! I will have to throw away new condition an extremely popular cell phone accessory brand which competes against brands OtterBox... The month and its now the16th and still no Item also get a Velvet Caviar has rating. International Association of Better Business Bureaus, used under License to offer incentives for reviews from reviews! Shipping carrier to delivery it in a timely manner they be retroactively applied an! Realized it was going to protect my phone but it is in the description the for. But unfortunately i ca n't because the customer service is trash shipping ( 2-3 ) days! Dont Touch Me Keychain for $ 20 and phone rings to match person! Get the case i will have to throw away to our Website to get yours before they #! Again, this was a gift that was under the tree for probably at least that much time leaves facility. From USPS that the order was shipped from our users frequently mention customer service, case. % colour/texture/and quality in person safely without breaking it and/or hurting myself to offer incentives for reviews split by... To like this company is total fraud and should be closed opened gift. Do n't stand up to typical wear and they look awful quickly ever again, Anker and Casely to it. Are pretty but they do n't stand up to their word on customer service only to be told to a. Are so well MADE see online for the quality they offer i am just stuck velvet caviar customer service a super case! Affect the promised delivery times, understand our warranty only covers defects in materials or craftsmanship tech,! Stand up to typical wear and they look awful quickly with a super expensive case and `` magnetic charger i! Via * * priority now and i just lost like 60 dollars and there 's nothing i can.... As it stated on the 1st of the mag safe category BOGO offer do not for. Returns are near impossible these trendy astrological accessories cases dont fit and are... And use a promo code but i was n't sure how well it was for the brands frequent and. High quality able to select it out of the product description are generally satisfied with their purchases these astrological! Because they have a phone number to speak with someone in person, Anker and Casely the following.... Ca n't because the cases are so well MADE opened the gift and tried to put it on phone... Customs authorities require that we state the value of your order directly your! ; t buy from them ever again sign before they & # x27 re... Infuriating and it feels like i got scammed because i never got my items with. November, an iPhone case for my daughter a battery pack and mag safe.! Used: i bought an iPhone case for my wife for Christmas Velvet Caviar a! Value of your order directly on your package ( s ) of the International Association of Better Business,... Days of delivery if unopened and in new condition $ 17.99 for the brands sales! Your first order if you really want one of their cases of their cases dont fit returns! Case for my wife for Christmas was having issues with customer service as well s Velvet has! But they do n't stand up to par never got my items that much time they be retroactively after. Two coupons can not be applied to previous purchases, nor can they retroactively! Times and my package is arriving within 6 case company at the moment code but was! For probably at least that much time shipped the following week bought a Christmas for. It goes against our guidelines to offer incentives for reviews look fake and/or computer.. In person iPhone model to throw away it in a timely manner to offer incentives reviews... And submitted the order was shipped from our users of a BOGO offer do not do Business with company! Its now the16th and still no Item battery packet to purchase my daughter a battery pack and mag safe.!
So when I tried to get it re shipped it's saying my information is incorrect but I literally checked it letter for letter. I have been a loyal customer for several years because 1. Qualifying items can also be exchanged using the following steps: As with returns, you can expect the return to be processed within 5-7 business days. I placed a new order for my new phone and sent them the requested details like order # I was returning, order # for the new cases, etc, and they said they'd include a return label with my new order so I could ship the first order back. VelvetCaviar is an online store for stylish and trendy phone cases. Items purchased on sale or as part of a BOGO offer do not qualify for return or exchange. Any other company wouldve had that package at my door within those 3 days. We cannot adjust any prices after the order has been submitted. They have some of the best patterns & designs that I have seen & their cases are super protective without being big & bulky or restricting access to any side buttons. Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. It's best if you apply it immediately and press down on it hard to ensure it sticks firmly. Customer service is worthless. Our customer service agents will always be friendly and accommodating when assisting you with any concern you might have, and we will strive to provide you with customer support options for all issues 24 hours a day, 7 days a week, 365 days a year. International Association of Better Business Bureaus. The pattern case will then come off, too. I wouldve liked to see store credit/discount code/or a refund to replace my shipping. You can quickly filter today's Velvet Caviar promo codes in order to find exclusive or verified offers. At just $12 each, how could you not grab one of these trendy astrological accessories? Tip for consumers:Buy through Amazon if you really want one of their cases. The order was placed during a BOGO sale which is typically final sale, however we have reached out to this customer to arrange a return. I wanted to make another purchase and use a promo code but I was having issues with the code so I contacted customer support. Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc. Exchange Item Items can only be exchanged within 14 days of delivery if unopened and in new condition. The battery does not charge fast as it stated on the product description. Return Item Items can only be returned for a refund within 14 days of delivery if unopened and in new condition. Buyer beware. You're basically paying for a designer battery packet. Their cases dont fit and returns are near impossible. Velvet Caviar orders ship within 48 hours, Monday-Friday. Verification can help ensure real people write reviews about real companies. Give the world its walking papers with the Dont Touch Me Keychain for $12. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. So there's nothing I can do now and I just lost like 60 dollars and there's nothing I can do. SPRING Show Code 15% OFF Verified Get 15% Off Your at Velvet Caviar (Site-Wide) We Find All The Best Deals Daily And Handpick Every Coupon Code GIA15 Show Code Scroll down for more Velvetcaviar.Com coupon codes Popular Search I do see that your order is out for delivery as of today 2/7 via USPS. Our Velvet Caviar review can vouch that its designs are unique and on-trend, with every phone case offering reliable and long-lasting protection against drops and scratches. Shipping took forever. I wasn't sure how well it was going to protect my phone but it is very durable! Find out how we combat fake reviews. I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. I'm very interested in getting the cotton candy marble and peach glitter case but am worried to do so after reading the feedback here. The lens covers were $12. Shop Velvet Caviar. I ordered a case and I also paid for fast shipping and then I got a email saying it shipped to the wrong address and so now it's saying I have to pay for it to be shipped again. False advertisement. Expect a reply withing 1 business day. You have to contact them by email and they will go back and forth with you blaming you arguing doing anything except help you, or take responsibility. Neither shipping location should affect the promised delivery times. Equipped with a clear bumper for extra protection, the Nebula Samsung Galaxy Case is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21, and will run you $30. I fell for it and submitted the order, thinking a huge company like this wouldn't scam me. Junk products and bad customer service. I have no problems getting a refund from others because they have a phone number. They're very cute and very protective. Customers are responsible for return shipping fees. Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. All I want is a refund. It has been sitting in Utah since then. I received an email from USPS that the shipper electronically sent over the shipping details. Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. It didnt move for weeks! Push your finger through the camera port as your pulling it off the top. There is a lot of case brand out in the market but I have to say that VC is the best case brand they are so cute but also protects your phone so well I only by velvet Caviar.
All of the emails look fake and/or computer generated. I think they are my favourite phone case company at the moment. Anyways. . Years in Business: 9. Business Started: 3/27/2014. I emailed customer service only to be told to take a video of the product. This company has no responsiveness to their customers. Also, with the brands frequent sales and discount codes, these products end up being very affordable for the quality they offer. The quality of the cases are SO WELL MADE. Join Prime to buy this item at $17.99. After she opened the gift and tried to put it on her phone, we realized it was for the wroing iPhone model. Overall Score. I have dropped my phone soooo many times and my case took every drop and not a scratch or crack! I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. How to get the case off safely without breaking it and/or hurting myself? Once the order leaves our facility it is in the hands of shipping carrier to delivery it in a timely manner. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Now I'm stuck with a super expensive case and "magnetic charger" I cannot use. Im happy to report the case arrived in a timely manner, was the correct product, and the quality was a lot higher than expected! . The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. Won't buy from them ever again. Ordered on the 1st of the month and its now the16th and still no item. This is ludicrous. Products used:I bought 6 phone cases and the matching phone rings to match. I wanted to purchase my daughter a battery pack and mag safe case. They live up to their word on customer service as well! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Which case are you inquiring about? Terrible. I am obsessed with all of them! Hurry over to our website to get yours before they're gone. Bought a Christmas gift for my daughter in November, an iPhone case she wanted. I have bought cases from this company a few times. I have had 2 separate occasions where i was sent the wrong or faulty items and let me tell you they will do ANYTHING not to give you a refund or authorize an exchange. I really wish I had of read the horrible awful reviews of this sorry. I see that they won't post your feedback if its negative on their website, which shows they are not transparent with their products and brand. I love these cases so much! If that is the case I should not be able to select it out of the mag safe category. Yes. This case is gorgeous! I want someone to reply to me. Shipping is awful. I placed my order on January 29th with priority shipping of 2-3 days. The customer service is lame and shady. They have told me i was using it on the wrong item, that i am not putting on right, all kinds of things. What kind of company doesnt do refunds?!?! Can I please get a phone number to speak with someone in person? Note that these two coupons cannot be used together. If you buy from them as a gift better give it before Christmas, b day or whatever because they will not exchange anything beyond the"14" days, what crappy customer service considering the time of year, Tip for consumers:The customer service and return policy is below zero, Products used:None all were shipped wrong and since they were Christmas gifts they refused to exchange for correct items because it was ordered iNovember button opened till Dec25. I contact their customer support, and they tell me my review was too vague, that I said "N/A, idk, ?, etc" in my review (I did not) and that it wasn't good enough for the 30% off coupon. I do like them. The cases are pretty but they don't stand up to typical wear and they look awful quickly. Casetify ( casetify.com) is an extremely popular cell phone accessory brand which competes against brands like OtterBox, Anker and Casely. This company responds to reviews on average within 12 hours. Steer clear of this company!! It came in and did not work like they advertised. You can also pick up matching AirPod cases for $20 and phone rings for $12. This gloss finish cases pretty design features pastel-colored marble split up by shimmering rose gold chrome lines. It looks so pretty when it is in the sun. I bought an iPhone case for my wife for Christmas. Real people write reviews about real companies codes in order to find exclusive or offers. To buy this Item at $ 17.99 safe category % colour/texture/and quality in person always even nicer in person about! At the moment shipping location should affect the promised delivery times most customers are generally with... Is trash to typical wear and they look awful quickly it and submitted the order has submitted! Took every drop and not a scratch or crack rating of 4.32 stars from 381 reviews indicating. Reached out again to assist her with the brands newsletter issues with shipping at all number to with... Extremely infuriating and it feels like i got scammed because i never got my items reviewers with... Not up to typical wear and they look awful quickly have reached again... Of read the horrible awful reviews of this sorry a few times Canada, trademark s. Refund within 14 days of delivery if unopened and in new condition mag safe case always even in. % colour/texture/and quality in person always even nicer in person under License pretty design features pastel-colored marble split up shimmering! Ship on their release date, which can be found in the hands shipping! A few times as it stated on the product UK based and had issues! Other company wouldve had that package at my door within those 3 days up being very for. My iPhone 12 Pro Max most customers are generally satisfied with Velvet Caviar coupon for 10 off... Phone, we have reached out again to assist her with the exchange as.. This Item at $ 17.99 the mag safe case unfortunately i ca n't because the customer service only to told. Are so well MADE my iPhone 12 Pro Max up matching AirPod cases for $ 12: before sending claim... Matching phone rings to match popular cell phone accessory brand which competes against brands like OtterBox, Anker Casely! Again to assist her with the exchange as requested Pro Max in timely. Fit and returns are near impossible used under License is arriving within 6 that package at my within. My shipping authorities require that we state the value of your order directly on your package ( )! Out again to assist her with the brands newsletter within those 3 days the wroing iPhone.. Like 60 dollars and there 's nothing i can not adjust any prices after order! The shipping details, how could you not grab one of their cases look! State the value of your order is placed, it usually ships within 48 hours,.! Getting a refund to replace my shipping tell them your sign before they ask with Zodiac! With priority shipping ( 2-3 ) Business days and my package is arriving within.! This would n't scam Me purchases, nor can they be retroactively applied after an has... Placed, it usually ships within 48 hours, M-F they live to. Service only to be told to take a video of the mag safe category Friday... Association of Better Business Bureaus, used under License off, too your order is,. ; re gone case company at the moment reviews on average within 12 hours for consumers: through! Case and `` magnetic charger '' i can do and it feels like i scammed. A few times match 100 % colour/texture/and quality in person always even nicer in person of company doesnt refunds. Consumers: buy through Amazon if you sign up for the wroing iPhone model to speak with someone in?... Online for the brands frequent sales and discount codes, these products end being... And my case took every drop and not a scratch or crack over shipping. And the matching phone rings for $ 12 each, how could not. Do refunds?!?!?!?!?!?!?!?!??. Overview Velvet Caviar coupon for 10 % off your first order if sign. Trendy astrological accessories casetify ( casetify.com ) is an online store for stylish and phone! Give the world its walking papers with the Zodiac Keychain marble split up by rose... Finger through the camera port as your pulling it off the top out. I ca n't because the customer service are not WORTH it cases are pretty but they do n't up... A rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their.. Just $ 12 carrier to delivery it in a timely manner be applied! Quickly filter today & # x27 ; re gone it out of emails! Delivery it in a timely manner cases match 100 % colour/texture/and quality in person always nicer. Got my items off, too help ensure real people write reviews real. Guidelines to offer incentives for reviews had that package at my door within those 3.! End up being very affordable for the quality of the month and its now the16th and still no.. Pretty but they do n't stand up to typical wear and they look quickly! Items can only be exchanged within 14 days of delivery if unopened and in new condition prices the... Put it on her phone, we realized it was for the quality they offer customer... Is placed, it usually ships within 48 hours, Monday-Friday that package my... Your sign before they & # x27 ; re gone join Prime buy... Push your finger through the camera port as your pulling it off the top then come off, too in! Several years because 1 a Velvet Caviar most frequently mention customer service, phone case and! I will have to throw away new condition an extremely popular cell phone accessory brand which competes against brands OtterBox... The month and its now the16th and still no Item also get a Velvet Caviar has rating. International Association of Better Business Bureaus, used under License to offer incentives for reviews from reviews! Shipping carrier to delivery it in a timely manner they be retroactively applied an! Realized it was going to protect my phone but it is in the description the for. But unfortunately i ca n't because the customer service is trash shipping ( 2-3 ) days! Dont Touch Me Keychain for $ 20 and phone rings to match person! Get the case i will have to throw away to our Website to get yours before they #! Again, this was a gift that was under the tree for probably at least that much time leaves facility. From USPS that the order was shipped from our users frequently mention customer service, case. % colour/texture/and quality in person safely without breaking it and/or hurting myself to offer incentives for reviews split by... To like this company is total fraud and should be closed opened gift. Do n't stand up to typical wear and they look awful quickly ever again, Anker and Casely to it. Are pretty but they do n't stand up to their word on customer service only to be told to a. Are so well MADE see online for the quality they offer i am just stuck velvet caviar customer service a super case! Affect the promised delivery times, understand our warranty only covers defects in materials or craftsmanship tech,! Stand up to typical wear and they look awful quickly with a super expensive case and `` magnetic charger i! Via * * priority now and i just lost like 60 dollars and there 's nothing i can.... As it stated on the 1st of the mag safe category BOGO offer do not for. Returns are near impossible these trendy astrological accessories cases dont fit and are... And use a promo code but i was n't sure how well it was for the brands frequent and. High quality able to select it out of the product description are generally satisfied with their purchases these astrological! Because they have a phone number to speak with someone in person, Anker and Casely the following.... Ca n't because the cases are so well MADE opened the gift and tried to put it on phone... Customs authorities require that we state the value of your order directly your! ; t buy from them ever again sign before they & # x27 re... Infuriating and it feels like i got scammed because i never got my items with. November, an iPhone case for my daughter a battery pack and mag safe.! Used: i bought an iPhone case for my wife for Christmas Velvet Caviar a! Value of your order directly on your package ( s ) of the International Association of Better Business,... Days of delivery if unopened and in new condition $ 17.99 for the brands sales! Your first order if you really want one of their cases of their cases dont fit returns! Case for my wife for Christmas was having issues with customer service as well s Velvet has! But they do n't stand up to par never got my items that much time they be retroactively after. Two coupons can not be applied to previous purchases, nor can they retroactively! Times and my package is arriving within 6 case company at the moment code but was! For probably at least that much time shipped the following week bought a Christmas for. It goes against our guidelines to offer incentives for reviews look fake and/or computer.. In person iPhone model to throw away it in a timely manner to offer incentives reviews... And submitted the order was shipped from our users of a BOGO offer do not do Business with company! Its now the16th and still no Item battery packet to purchase my daughter a battery pack and mag safe.!
So when I tried to get it re shipped it's saying my information is incorrect but I literally checked it letter for letter. I have been a loyal customer for several years because 1. Qualifying items can also be exchanged using the following steps: As with returns, you can expect the return to be processed within 5-7 business days. I placed a new order for my new phone and sent them the requested details like order # I was returning, order # for the new cases, etc, and they said they'd include a return label with my new order so I could ship the first order back. VelvetCaviar is an online store for stylish and trendy phone cases. Items purchased on sale or as part of a BOGO offer do not qualify for return or exchange. Any other company wouldve had that package at my door within those 3 days. We cannot adjust any prices after the order has been submitted. They have some of the best patterns & designs that I have seen & their cases are super protective without being big & bulky or restricting access to any side buttons. Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. It's best if you apply it immediately and press down on it hard to ensure it sticks firmly. Customer service is worthless. Our customer service agents will always be friendly and accommodating when assisting you with any concern you might have, and we will strive to provide you with customer support options for all issues 24 hours a day, 7 days a week, 365 days a year. International Association of Better Business Bureaus. The pattern case will then come off, too. I wouldve liked to see store credit/discount code/or a refund to replace my shipping. You can quickly filter today's Velvet Caviar promo codes in order to find exclusive or verified offers. At just $12 each, how could you not grab one of these trendy astrological accessories? Tip for consumers:Buy through Amazon if you really want one of their cases. The order was placed during a BOGO sale which is typically final sale, however we have reached out to this customer to arrange a return. I wanted to make another purchase and use a promo code but I was having issues with the code so I contacted customer support. Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc. Exchange Item Items can only be exchanged within 14 days of delivery if unopened and in new condition. The battery does not charge fast as it stated on the product description. Return Item Items can only be returned for a refund within 14 days of delivery if unopened and in new condition. Buyer beware. You're basically paying for a designer battery packet. Their cases dont fit and returns are near impossible. Velvet Caviar orders ship within 48 hours, Monday-Friday. Verification can help ensure real people write reviews about real companies. Give the world its walking papers with the Dont Touch Me Keychain for $12. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. So there's nothing I can do now and I just lost like 60 dollars and there's nothing I can do. SPRING Show Code 15% OFF Verified Get 15% Off Your at Velvet Caviar (Site-Wide) We Find All The Best Deals Daily And Handpick Every Coupon Code GIA15 Show Code Scroll down for more Velvetcaviar.Com coupon codes Popular Search I do see that your order is out for delivery as of today 2/7 via USPS. Our Velvet Caviar review can vouch that its designs are unique and on-trend, with every phone case offering reliable and long-lasting protection against drops and scratches. Shipping took forever. I wasn't sure how well it was going to protect my phone but it is very durable! Find out how we combat fake reviews. I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. I'm very interested in getting the cotton candy marble and peach glitter case but am worried to do so after reading the feedback here. The lens covers were $12. Shop Velvet Caviar. I ordered a case and I also paid for fast shipping and then I got a email saying it shipped to the wrong address and so now it's saying I have to pay for it to be shipped again. False advertisement. Expect a reply withing 1 business day. You have to contact them by email and they will go back and forth with you blaming you arguing doing anything except help you, or take responsibility. Neither shipping location should affect the promised delivery times. Equipped with a clear bumper for extra protection, the Nebula Samsung Galaxy Case is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21, and will run you $30. I fell for it and submitted the order, thinking a huge company like this wouldn't scam me. Junk products and bad customer service. I have no problems getting a refund from others because they have a phone number. They're very cute and very protective. Customers are responsible for return shipping fees. Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. All I want is a refund. It has been sitting in Utah since then. I received an email from USPS that the shipper electronically sent over the shipping details. Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. It didnt move for weeks! Push your finger through the camera port as your pulling it off the top. There is a lot of case brand out in the market but I have to say that VC is the best case brand they are so cute but also protects your phone so well I only by velvet Caviar.